Refund policy

We stand behind our testing. If we are unable to provide you with results, we will refund your purchase. Sometimes the laboratory needs a new sample (a recollection) to complete your test. If the lab requests a recollection and the new samples are not provided to us, a refund cannot be issued. To request a refund or ask a question, call 888-406-9362 or email biogeneticdna@gmail.com